Returns + Exchanges

 

We take pride in the exceptional craftsmanship of our products. 

The Savvy Heart accepts returns and exchanges within 30 days of the purchase date. After 30 days, we will accept returns for store credit only.

Overview

  • All returns must be postmarked within 30 days of receipt. Returns/exchanges sent after this time will not be honored.

  • The merchandise must be in its original condition and unworn, all packaging in tact. 

  • We do not refund shipping charges.

  • Buyer is responsible for return shipping costs.
  • We do not accept returns/exchanges on custom-made or special order items or sale merchandise. These sales are final.

  • We are not responsible for damages that occur during care of an item, such as cleaning, washing or wear.

  • Items purchased through other retailers must be returned to the store where the item was purchased. 

Return Process

To initiate a return, please email hello@thesavvyheart.com.  Please allow up to 72 business hours for a request authorization reply. You will be sent a return form via email, which must be filled out and included with your return package. 

Your return will be processed within 2-3 business days after we have received it. We will issue a full refund minus shipping costs to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. Please allow 3-5 business days for the return to show up in your account. 

Tips

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.

  • No COD (Cash/Check on Delivery) packages will be accepted.

  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted

Damaged/ Incorrect Item

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

Price Adjustments

If you purchase an item from thesavvyheart.com that goes on sale at a later date, we are not able to honor the lower price unless it was within 14 days. The difference will be provided in the form of store credit.